After successful completion of the course, students are able to

• describe the process view of operations in terms of inputs, processes, outputs, information flows, suppliers and customers
• define an operations strategy and its linkage to corporate strategy and market analysis
• identify competitive priorities used in operations strategy
• explain how decision theory can be used to make decisions under uncertainty or risk and describe how to draw and analyze a decision tree
• discuss the process structure in services and manufacturing
• discuss major process strategy decisions and discuss how to document and evaluate processes
• sketch the four major costs of quality
• explain the basic principles of Total Quality Management (TQM) and describe International Quality Documentation Standards
• define long-term capacity, sketch investment analysis and explain Theory of Contraints (ToC)
• describe how lean systems can facilitate the continuous improvement of processes
• identify the nature of supply chains and the role of inventory; work with replenishment models
• Advanced planning and Scheduling (APS) and Enterprise Resource Planning (ERP)

Operations Strategy, Quantitative Methods in Process Management, ERP/MRP  and APS, Quality Management, Capacity Planning, Supply Chain Managment, Inventory Theory, Lean Systems

 Students achieve the learning outcomes:  

• through active participation in the lecture parts
• by working through / self-study of the presentation slides, documents and TUWEL online lessons,
• by partly under guidance and partly independent modeling and implementation of training projects and
• by discussing the results with colleagues.

The students realize explanatory, illustrative and in-depth examples partly under guidance and partly independently; the preparation of the examples together with tests on the basic contents of the VU forms the basis of the assessment.