After successful completion of the course, students are able to:

• deduce the significance of process management for corporate management at the current state of the art (according to ÖNORM A 9009).
• analyse, optimise and redesign processes.
• realize top topics in the organisations with the help of key figures and concrete methods for process optimisation.
• carry out process assessment according to ISO 33001.
• implement connections between the process goals with the organizational goals.

Customer orientation, process management system, process map, process life cycle, roles in process management, corporate management and process management, strategy reference, system approach in process management, organisational change, process evaluation and optimisation of processes.

Impulse lectures, interactive development of the core contents, discussion of case studies, videos and numerous concrete practical examples from the current implementation in organisations, literature references.

Possibility of certification as PcA - Process Analyst by the Company for PROCESS MANAGEMENT:

The certificate:

• issued by the GP and remains valid for 3 years
• confirms the acquired basic knowledge in PzM
• enables you to work as an expert in a process team
• can be extended for a further 3 years by GP attending a further training event (e.g. seminar, PzM Summit). Further info. under: www.prozesse.at

Admission requirements:

• Training in process management within the framework of studies with positive completion of the course (min. 16 LE á 45 minutes)
• (no project work required)

Costs and submission: 

• The certificate will be issued after submission of the TISS individual certificate for this LVA at office@prozesse.at under the conditions for "members of a university".
• Further information can be found on our homepage. See: www.imw.tuwien.ac.at/bt/lehre/zusatzangebot.

Written exam (MC questions and open questions)

In order to take part in an examination, it is necessary to register in time (for the respective examination date) in TISS. Students who do not meet the registration deadline cannot take part in the exam! Enquiries in this regard will not be answered!

Examination Barriers

In accordance with the study regulations (Mitteilungsblatt 2014, 3. Stück; Nr.22), the following rules apply to the cancellation of examinations.

§ 18a. (1)) The students are entitled to cancel their examinations orally, in writing or electronically with the examiner or dean of studies at the latest two working days before the day of the examination.

(2) If students do not appear for an examination without having cancelled their registration in accordance with paragraph 1, the Dean of Studies is entitled to exclude these students from the registration for this examination for a period of eight weeks at the suggestion of the examiner. This period begins on the examination day on which the student, despite having registered correctly, did not appear without having cancelled his/her registration beforehand. The affected students must be informed of the suspension in an appropriate manner.

(3) If the student can prove that he/she has been prevented from deregistering in due time in accordance with paragraph 1 by a valid reason (e.g. accident) or another reason worthy of special consideration, the suspension must be lifted.

It should be noted that use is made of the option set out in paragraph (2) for students who do not appear at the examination without prior deregistration.

Examinations: Registration by e-mail to markus.steinlechner@tuwien.ac.at.

No scriptum for the course is offered.

Literature of the lecture

• Wagner, Karl; Patzak, Gerold: Performance Excellence - The practical guide to effective process management, Carl Hanser Verlag Munich, 3rd edition (2019)
• Wagner, Karl; Lindner, Alexandra: WPM - Wertstromorientiertes Prozessmanagement, Carl Hanser Verlag Munich, 3rd edition (2020)
• Wagner, Karl; Käfer, Roman: PQM - Prozessorientiertes Qualitätsmanagement - Leitfaden zur Umsetzung der neuen ISO 9001, Carl Hanser Verlag Munich, 7th edition (2017)

Basic knowledge in production, logistics, quality, process and project management