188.928 Service Design, Management and Composition
This course is in all assigned curricula part of the STEOP.
This course is in at least 1 assigned curriculum part of the STEOP.

2020S, VU, 2.0h, 3.0EC


  • Semester hours: 2.0
  • Credits: 3.0
  • Type: VU Lecture and Exercise

Learning outcomes

After successful completion of the course, students are able to

  • to understand the special requirements and complexity of service systems,
  • to apply methods and tools for service marketing and design,
  • to represent business services with formal methods,
  • to apply algorithms to automat business service composition


Subject of course

  • Service Science, 
  • Service Design, 
  • Service Marketing and Service-Dominant Logic,
  • Service Level Agreements, 
  • Service Discovery and Composition
  • Service Modelling and Service Ontologies, 
  • Service Systems and Virtual Enterprises

Teaching methods

Each topic is introduced by a lecture and provided literature.

For six topics groups of students have to solve a task and present the solution in the next unit.

During the whole course a common service system scenario is used to solve the tasks. For presentations feedback is given that has to be incorporated in a final written solution uploaded in TUWEL.

Mode of examination


Additional information

First meeting 4.3.2020

Effort for students

Attending presentations     15 h

Literature reading                15 h

Exercise                                40 h

Presentations                           5 h



Course dates

Wed16:00 - 18:0004.03.2020 - 11.03.2020FAV Hörsaal 2 New Room
Service Design, Management and Composition - Single appointments
Wed04.03.202016:00 - 18:00FAV Hörsaal 2 New Room
Wed11.03.202016:00 - 18:00FAV Hörsaal 2 New Room

Examination modalities

Online Questionnaires on each topic, 6 group presentations and 6 written Abgaben

Course registration

Begin End Deregistration end
03.02.2020 12:00 18.03.2020 12:00 18.03.2020 12:00


Study CodeSemesterPrecon.Info
066 926 Business Informatics


No lecture notes are available.

Previous knowledge

knowledge in management science, e-commerce and XML-technologies